Shipping & Returns


BuyBats.com Return Policy

You may return most new, unopened items within 365 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You can also email us at returns@buybats.com.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Amazing Customer Service and Super Fast Shipping

The Helmet we purchased is lighter and more comfortable than the Ion 4d he used for last two seasons and it looks awesome. He is a senior defensive end and hits hard. With this helmet he says he doesn't feel the hits like he did before. I couldn't be more impressed with Safety First Sports with the customer service and super fast shipping.

By Brian M. 08/20/16

There's no Better Service

Ordered the Epic adult helmet. This helmet in Matte black is hard to get anywhere else let alone the time it takes to get it. I was highly impressed with this Safety First Sport. Shipping time was impeccable. It took less than a week to arrive, it was in great condition and the price was also cheaper than any other company. Highly impressed and referred to outside friends!

By Dazjjon I. 08/08/16

Great Service & Fast!

Super customer service and product delivered timely. Best service from a great provider!. Thank you

By Alejandro G. 08/08/16

5 Stars !!!

Thank you for such a great experience not only did you save us money we received our helmet and accessories four days after our purchase was complete. That alone is worth 5 stars the quality of our helmet is worth the other 5. Thank you

By Johnathan D. 06/08/16

Excellent Product and Service

Safety First Sports have been responsive and attentive to my requirements. Excellent service and customer support. Well done Safety First.

By Anthony B. 07/07/16

A+ Service

The helmet I bought is awesome!! Safety First Sports got the order right, it was shipped in good time, and arrived in great condition. Safety Sports is Grade A+!!!

By Carlos H. 09/16/16

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